Senior Manager, IFM Contract Operations

Individual and Family Markets; Chicago (IL); Hybrid; USD 93,000 - 168,000; Full time

Job summary

HCSC is seeking a leader to manage a new Individual and Family Markets (IFM) team responsible for requirement research, document language drafting, and cross-team processes involved with document creation, maintenance/revision and filing of customer-specific documents for new/existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements.

The role supports performance, overall quality and resource allocation for all IFM document generation teams and

Qualifications

• Bachelor's degree and 5 years of health insurance contract operations experience PLUS one year of management experience OR 9 years of health insurance contract operations experience PLUS one year of management experience.
• Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements.
• Analytical and reporting skills.
• PC proficiency to include Microsoft Office Suite.
• Project management skills.
• Customer service experience and acumen.
• Leadership skills.
• Verbal and written communications skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and issue resolution.

Responsibilities

• This position will be responsible for managing a new IFM team responsible for requirement research, document language drafting, and cross-team processes involved with document creation, maintenance/revision and filing of customer-specific documents for new/existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements.
• Supports the performance, overall quality and resource allocation to support all IFM document generation teams.
• Will support implementation strategies, projects and initiatives.

Skills

Leadership

Project management

Analytical skills

Communication skills

Customer service

MS Office

Health product knowledge

Contract operations

Education

Bachelor's degree

J.D. degree

Tools

Microsoft Office Suite

Job description

HCSC is seeking a leader to manage a new Individual and Family Markets (IFM) team responsible for requirement research, document language drafting, and cross-team processes involved with document creation, maintenance/revision and filing of customer-specific documents for new/existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements.

The role supports performance, overall quality and resource allocation for all IFM document generation teams and