Manager Contract Administration Operations - Individual & Family Markets

HCSC Group; Chicago (IL); Hybrid; USD 93,000 - 168,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Health Care Service Corporation (HCSC) is seeking a senior documents operations leader to manage the IFM documents team. You will oversee requirement research, document language drafting, and cross-team processes for document creation and filing for new and existing business.

You will support performance, quality, and resource allocation for all IFM document generation teams and assist with implementation strategies and initiatives.

Qualifications

• Bachelor's degree required with 5 years of health insurance contract operations plus 1 year in a leadership role OR 9 years of health insurance contract operations plus 1 year in a leadership role.
• Knowledge of health products, underwriting requirements, contract and funding arrangements.
• Analytical and reporting skills.
• Proficiency with Microsoft Office, including helping teams document language and processes.
• Strong project management and cross-team coordination skills.
• Customer service acumen and strong leadership abilities.
• Excellent verbal and written communication to manage staff and stakeholders.

Responsibilities

• Lead and manage the new IFM (Individual and Family Markets) team responsible for requirement research, document language drafting, and cross-team processes for document creation and filing.
• Ensure compliance with corporate guidelines, benefit specifications, and statutory requirements for new/existing business.
• Support performance, quality, and resource allocation for all IFM document generation teams.
• Assist with implementation strategies, projects, and initiatives.

Skills

Management

Health insurance

Analytical skills

Project management

Customer service

Leadership

Verbal and written communication

PC proficiency

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Summary

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position will be responsible for managing a new Individual and Family Markets (IFM) team responsible for requirement research, document language drafting, and cross-team processes involved with document creation, maintenance/revision and filing of customer-specific documents for new/existing business in accordance with corporate guidelines, , benefit specifications, and statutory requirements. Supports the performance, overall quality and resource allocation to support all IFM document generation teams. Will support implementation strategies, projects and initiatives.

JOB REQUIREMENTS

• Bachelor's degree and 5 years of health insurance contract operations experience PLUS one year of management experience OR 9 years of health insurance contract operations experience PLUS one year of management experience.
• Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements.
• Analytical and reporting skills.
• PC proficiency to include Microsoft Office Suite.
• Project management skills.
• Customer service experience and acumen.
• Leadership skills.
• Verbal and written communications skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and issue resolution.

PREFERRED REQUIREMENTS

• J. D. degree or 4 years' experience in a leadership role with independent decision-making.
• Experience with change management processes/activities.
• Knowledge of corporate marketing practices, health insurance product lines.
• Experience managing cross-team processes involving regulatory objection flows.

This position is expected to adhere to HCSC's hybrid flex policy of 3 days in office/wk.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $92,700.00 - $167,500.00 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.