Manager Contract Administration Operations - Individual & Family Markets

Health Care Service Corp.; Chicago (IL); Hybrid; USD 93,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Paid time off

Job summary

Health Care Service Corp. in Chicago seeks a Senior Manager to lead an IFM team responsible for requirement research, document language drafting, and cross-team processes for customer-specific documents in line with guidelines and regulatory requirements.

The role supports performance, quality, and resource allocation for IFM document generation teams and contributes to implementation strategies and initiatives.

Qualifications

• Bachelor's degree with 5+ years in health insurance contract operations and 1 year of management experience.
• Knowledge of health products, underwriting requirements, and contract/funding arrangements.
• Strong analytical, reporting, and MS Office skills.

Responsibilities

• Lead requirement research, document language drafting, and filing of customer-specific documents for IFM.
• Coordinate cross-team processes and ensure adherence to corporate guidelines, benefits specs, and regulatory needs.
• Support implementation strategies, projects, and resource allocation for IFM document generation teams.

Skills

Leadership

Verbal and written communications

Project management

Analytical & reporting skills

Customer service

Knowledge of health products &Proced.

MS Office proficiency

Education

Bachelor's degree + 5 years health insurance contract operations experience + 1 year of management experience

J.D. degree or 4 years leadership experience in independent decision-making

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position will be responsible for managing a new Individual and Family Markets (IFM) team responsible for requirement research, document language drafting, and cross-team processes involved with document creation, maintenance/revision and filing of customer-specific documents for new/existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements. Supports the performance, overall quality and resource allocation to support all IFM document generation teams. Will support implementation strategies, projects and initiatives.

Job Requirements

• Bachelor's degree and 5 years of health insurance contract operations experience PLUS one year of management experience OR 9 years of health insurance contract operations experience PLUS one year of management experience.
• Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements.
• Analytical and reporting skills.
• PC proficiency to include Microsoft Office Suite.
• Project management skills.
• Customer service experience and acumen.
• Leadership skills.
• Verbal and written communications skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and issue resolution.

Preferred Requirements

• J. D. degree or 4 years’ experience in a leadership role with independent decision-making.
• Experience with change management processes/activities.
• Knowledge of corporate marketing practices, health insurance product lines.
• Experience managing cross-team processes involving regulatory objection flows.

Hybrid Work and Schedule

This position is expected to adhere to HCSC's hybrid flex policy of 3 days in office/wk. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

Pay and Incentives

Base Pay Range $92,700.00 - $167,500.00 Exact compensation may vary based on skills, experience, and location. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Benefits

• From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

Employment Statements

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.