Senior Manager, Global OTC Billing (Remote)

Relativity; Iowa (LA); Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC to lead the design, execution, and continuous improvement of global billing operations across all revenue streams. This role emphasizes completeness, accuracy, and scalability of billing processes while applying AI and automation to drive operational excellence in a multi-product OTC ecosystem.

The role requires deep billing systems expertise, a process-architecture mindset, and strong collaboration with cross-functional teams to ensure contracts,

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations.
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes.
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment.
• Familiarity with AI tools to drive improvements and efficient processing.

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process
• Participate in month-end close entries, reconciliations, and status tracking

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree/experience preferred

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager, OTC to lead the design, execution, and continuous improvement of global billing operations across all revenue streams. This role emphasizes completeness, accuracy, and scalability of billing processes while applying AI and automation to drive operational excellence in a multi-product OTC ecosystem.

The role requires deep billing systems expertise, a process-architecture mindset, and strong collaboration with cross-functional teams to ensure contracts,