Senior Manager - Freight Brokerage

HERO Logistics LP.; San Antonio (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based incentives

Career advancement opportunities

Job summary

HERO Logistics LP. seeks an experienced Senior Manager - Freight Brokerage to lead and expand our transportation business in the United States.

The role demands an entrepreneurial leader with a proven track record in developing customer relationships, managing profitable freight portfolios, and driving revenue growth within a 3PL framework. The Senior Manager will build a profitable brokerage operation, expand the customer base, and leverage integrated transportation, warehousing, and

Qualifications

• Minimum 7–10 years in freight brokerage, transportation, or 3PL.
• 3–5 years in leadership or senior commercial role.
• Proven success managing profitable freight portfolios.

Responsibilities

• Develop and execute a strategic plan to expand the freight brokerage business.
• Lead customer negotiations, pricing strategies and contract development.
• Build and grow a high-performing brokerage team and strategic accounts.
• Oversee carrier procurement, load execution, pricing, and customer service.

Skills

Freight brokerage

Leadership

Sales & business development

Strategic account management

TMS/CRM experience

Negotiation

Job description

We are seeking an experienced and entrepreneurial Senior Manager - Freight Brokerage to lead and expand our transportation business. The ideal candidate is an established freight brokerage professional with a proven track record of developing customer relationships, managing profitable freight portfolios, and driving sustainable revenue growth.

This individual will bring significant industry experience, an established network of customer relationships, and the ability to transition and develop new business opportunities within our 3PL platform.

The Senior Manager will be responsible for building a profitable brokerage operation, expanding our customer base, developing strategic accounts, and leveraging the company's integrated transportation, warehousing, distribution, and logistics capabilities to provide comprehensive supply chain solutions.

This is a hands-on leadership position requiring a strong combination of sales, operations, customer relationship management, financial accountability, and team development.

Key Responsibilities

1. Business Development & Customer Acquisition

• Develop and execute a strategic plan to expand the company's freight brokerage business.
• Leverage established industry relationships and customer connections to generate new business opportunities.
• Identify, pursue, and secure new customer accounts with a focus on profitable, sustainable growth.
• Develop a pipeline of prospective customers across targeted industries and geographic markets.
• Lead customer negotiations, pricing strategies, and contract development.
• Establish long-term strategic relationships with key customers and decisionmakers.
• Identify opportunities to transition existing customer relationships into broader 3PL partnerships.
• Collaborate with company leadership to establish annual revenue, gross margin, and customer acquisition objectives.
• Develop and grow an established portfolio of freight brokerage customers.
• Maintain strong relationships with key customer stakeholders, including transportation managers, procurement leaders, and supply chain executives.
• Identify opportunities to expand customer freight volumes, lanes, and service offerings.
• Ensure customer expectations are consistently met through service reliability, communication, and operational execution.
• Develop strategic account plans for key customers.
• Maintain customer retention through proactive account management and continuous service improvement.
• Identify opportunities to introduce transportation, warehousing, distribution, and other complementary logistics services.

3. Brokerage Operations & Profitability

• Oversee daily freight brokerage activities, including carrier procurement, load execution, pricing, and customer service.
• Develop and implement strategies to improve brokerage gross margin and operating profitability.
• Establish disciplined pricing and margin management practices.
• Monitor freight market conditions, capacity trends, and customer pricing requirements.
• Develop and maintain a reliable carrier network that supports customer service and profitability objectives.
• Ensure operational processes support efficient execution, accurate billing, and timely collections.
• Identify opportunities to reduce operating costs, improve productivity, and increase overall brokerage performance.
• Ensure compliance with applicable transportation regulations, company policies, and customer requirements.
• Build, lead, and develop a high-performing freight brokerage team.
• Recruit, train, and retain experienced brokerage and sales professionals.
• Establish clear performance expectations, accountability, and measurable objectives.
• Develop a culture focused on customer service, profitability, teamwork, and continuous improvement.
• Coach team members in customer acquisition, pricing, negotiation, and account management.
• Develop future leaders within the brokerage organization.
• Collaborate with other business units to promote cross-functional growth and operational excellence.

5. Integrated 3PL Solutions & Cross-Selling

• Leverage the company's existing transportation, warehousing, distribution, and logistics capabilities to develop comprehensive customer solutions.
• Identify opportunities to expand brokerage customers into additional logistics services.
• Collaborate with other business units to develop integrated solutions that improve customer service and increase revenue.
• Support strategic initiatives that strengthen the company's overall 3PL value proposition.
• Develop opportunities for cross-border, domestic transportation, dedicated, and multimodal solutions where applicable.

Qualifications & Experience

Required Qualifications

• Minimum of 7-10 years of experience in freight brokerage, transportation, or third-party logistics.
• Minimum of 3-5 years of experience in a leadership, management, or senior commercial role.
• Demonstrated success in developing and managing a profitable freight brokerage customer portfolio.
• Proven ability to generate new business and establish strategic customer relationships.
• Strong understanding of freight brokerage operations, pricing, carrier procurement, and transportation market dynamics.
• Demonstrated experience negotiating customer pricing and managing gross margin.
• Strong leadership, communication, negotiation, and relationship-building skills.
• Experience using transportation management systems (TMS), CRM platforms, and brokerage operating tools.
• Strong business acumen and financial understanding of brokerage profitability.

Preferred Qualifications

• Established relationships with customers in manufacturing, automotive, industrial, consumer goods, retail, or other relevant industries.
• Experience developing and growing a brokerage operation within a 3PL environment.
• Experience managing a significant book of business with demonstrated customer retention.
• Experience with domestic and cross-border freight, including U.S.-Mexico transportation, where applicable.
• Experience developing integrated transportation, warehousing, and distribution solutions.
• A demonstrated track record of recruiting, developing, and retaining brokerage talent.

What We Offer

• Opportunity to build and expand a freight brokerage business within an established 3PL platform.
• Access to complementary transportation, warehousing, and distribution capabilities.
• Competitive compensation package with performance-based incentives.
• Opportunity to participate in the growth and profitability of the brokerage operation.
• Support from an experienced leadership team.
• Career advancement opportunities as the business expands.