Senior Manager of Brokerage Operations

CS Recruiting; Warrenville (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

CS Recruiting is seeking a Sr Manager of Brokerage Operations in Warrenville, IL. Hybrid, full-time leadership role overseeing Truckload, LTL, International, and Expedited services. You will lead department managers and optimize workflows with IT to improve TMS and reporting. Strong domain knowledge in freight brokerage and P&L management is expected.

The role emphasizes driving efficiency, scalability, and carrier relationships while aligning operations with customer and commercial needs.

Qualifications

• 10+ years in transportation, freight brokerage, or 3PL.
• 5+ years leading multifunctional operations teams.
• Experience with FTL/LTL, international freight, and intermodal.
• Ability to drive improvements and measurable results.
• Experience partnering with IT to improve workflows.

Responsibilities

• Oversee multiple transportation operations departments (FTL, LTL, International, Expedited).
• Develop and coach department managers; raise accountability and collaboration.
• Assess workflows and bottlenecks; implement improvements for efficiency.
• Collaborate with IT to enhance TMS, automate processes, and enable analytics.
• Monitor KPIs, margins, cost-to-serve, and risk-related processes.
• Maintain relationships with carriers, agents, and partners.
• Support cross-functional problem-solving and customer alignment.

Skills

Leadership

Carrier relations

Strategic planning

Cross-functional collaboration

P&L understanding

Process improvement

Education

Bachelor's degree in Supply Chain, Logistics, Transportation, or related field

Tools

TMS

DAT

Trucker Tools

CRM platforms

Reporting tools

Job description

Company Description :

Our client is a third‑party logistics solutions partner dedicated to utilizing technology combined with diverse backgrounds and knowledge developing custom transportation solutions. Their proactive approach and commitment involvement in a shipment from the moment it is quoted to arrival at its final destination provides a client‑centric experience for their clients and carrier partners. Our client is dedicated to worldwide logistics—LTL, truck load, air & ocean freight.

The Position

Job Title :

Sr Manager of Brokerage Operations

Job Type :

Full-time; Hybrid

Responsibilities :

• Oversee multiple transportation operations departments, including Truckload, LTL, International, and Expedited/Special Services, with the greatest priority on FTL and LTL.
• Lead and develop department managers, establish accountability, and improve collaboration and consistency across the operations team.
• Evaluate current workflows, processes, team structure, workload distribution, and operational bottlenecks, then recommend improvements to increase efficiency and scalability.
• Partner directly with the IT Director and internal technology team to improve TMS functionality, automate manual processes, explore AI-enabled workflows, and enhance reporting and analytics.
• Monitor operational performance, service levels, productivity, profitability, margins, cost-to-serve, claims exposure, and other KPIs.
• Maintain and strengthen relationships with carriers, station partners, agents, and other transportation partners.
• Support operational escalations, service issues, carrier-related challenges, and cross-functional problem‑solving.
• Provide oversight of carrier compliance, claims, and risk‑related processes
• Work indirectly with Sales and Inside Sales to support shipment execution and ensure operations are aligned with customer and commercial needs.
• Bring an outside perspective, fresh ideas, and positive leadership energy to help motivate the team and challenge existing processes.

Experience :

• 10+ years of experience in transportation, freight brokerage, or third‑party logistics (3PL)
• 5+ years of experience leading multifunctional operations teams, managing department leaders, and coaching and developing teams.
• Demonstrated experience overseeing multiple transportation functions, with strong FTL and LTL operational knowledge and exposure to international freight, expedited services, and intermodal.
• Proven ability to evaluate operational processes, identify bottlenecks, implement improvements, and deliver measurable results
• Experience partnering with IT teams to improve workflows, automate manual processes, and implement technology‑driven solutions.
• Strong knowledge of transportation management systems (TMS) and DAT, Trucker Tools, CRM platforms, and reporting tools
• Experience working with carriers, carrier sales teams, agents, and station partners, with an understanding of brokerage operations and station‑agent models.
• Experience with P&L ownership, margin management, financial performance, or operational cost optimization is a plus.
• Exposure to carrier compliance, claims management, and transportation risk management is beneficial.
• Strong leadership, communication, and relationship‑building skills, with the ability to motivate teams, establish accountability, build trust with managers
• Bachelor's degree in Supply Chain, Logistics, Transportation, Business Administration, or a related field required.

Location :

Warrenville, IL

Compensation Details :

This position offers a competitive base salary + bonus