Freight Brokerage Operations Manager

Blue Signal Search; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

High-impact role with visibility

Job summary

Blue Signal Search is seeking an experienced transportation leader to modernize and scale a domestic freight brokerage operation. The Freight Brokerage Operations Manager will influence team development, technology adoption, and customer experience across FTL, LTL, and cross-border moves.

You will lead daily brokerage activities, coach staff, drive TMS utilization, and partner with commercial, compliance, and operations to resolve challenges while ensuring safety and regulatory compliance.

Qualifications

• At least 7 years of experience in domestic freight brokerage or related logistics.
• At least 3 years of experience leading transportation professionals.
• Hands-on knowledge of FTL, LTL, and cross-border freight movements.
• Strong knowledge of DOT and FMCSA regulations.
• Experience with transportation technologies and systems.

Responsibilities

• Lead daily domestic brokerage activity including pricing and load execution.
• Coach and develop transportation team members with clear expectations.
• Drive TMS utilization and data accuracy while identifying automation opportunities.
• Support carrier sourcing, pricing, capacity planning, and safety reviews.
• Collaborate with commercial, compliance, and operations stakeholders to solve challenges.
• Apply regulatory requirements to brokerage practices and documentation.
• Use KPIs to improve routing, cost, service quality and efficiency.
• Serve as escalation point for disruptions and time-sensitive issues.

Skills

Domestic freight brokerage

Team leadership

FTL/LTL/cross-border knowledge

DOT/FMCSA regulations

TMS platforms

Data-driven leadership

KPIs & performance metrics

Customer service focus

Tools

TMS platforms

Job description

Our client is seeking an experienced transportation leader to strengthen and modernize a growing domestic freight brokerage operation. This is a highly visible opportunity to lead day-to-day execution while improving the systems, processes, carrier relationships, and performance standards behind a high-service logistics organization. The Freight Brokerage Operations Manager will have meaningful influence over team development, technology adoption, customer experience, and continuous improvement across FTL, LTL, and cross-border transportation.

This Role Offers:

• Competitive compensation and a comprehensive benefits package.
• Opportunity to lead and develop an established transportation operations team.
• High-impact role with visibility across commercial, compliance, and operational stakeholders.
• Ability to influence TMS utilization, process automation, reporting, and transportation technology initiatives.
• Broad exposure to domestic and cross-border freight, carrier management, customer service, and operational improvement.

Focus:

• Lead daily domestic brokerage activity, including pricing, load execution, shipment visibility, exception management, and service follow-through.
• Coach and develop transportation team members while establishing clear expectations for accountability, performance, and customer service.
• Drive consistent TMS utilization and accurate operational data while identifying opportunities to automate and streamline transportation workflows.
• Support carrier sourcing, qualification, pricing, capacity planning, safety review, and ongoing partner performance.
• Partner with commercial, compliance, and branch stakeholders to resolve transportation challenges and deliver responsive customer solutions.
• Apply DOT and FMCSA requirements across brokerage practices, carrier oversight, documentation, and transportation safety processes.
• Use KPIs and performance trends to identify opportunities to improve routing, cost, service quality, and operational efficiency.
• Serve as an escalation point for service disruptions, customer concerns, carrier issues, and other time-sensitive transportation challenges.

Skill Set:

• At least 7 years of experience in domestic freight brokerage, trucking, transportation, or a closely related logistics environment.
• At least 3 years of experience leading, supervising, or directly developing transportation professionals.
• Hands-on knowledge of FTL, LTL, and cross-border freight movements.
• Strong working knowledge of DOT and FMCSA regulations.
• Experience working with TMS platforms and other transportation technologies.
• Proven ability to motivate teams, establish accountability, and maintain a strong customer service culture.
• Strong communication and analytical problem-solving skills, with the ability to perform effectively in a fast-paced transportation environment.
• Data-driven leadership approach with experience using KPIs and performance metrics. Canada and Mexico freight, carrier qualification, procurement, workflow design, or SOP experience is a plus.