Senior Manager Sales Operations

Confidential; Naperville (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Uncapped commission

Full benefits package (medical, dental, vision)

Strong operational and leadership support

Clear path for growth and advancement

Job summary

A leading freight brokerage firm is seeking an experienced professional to manage the full lifecycle of business, from customer acquisition through delivery. The ideal candidate will have strong sales skills and be comfortable in a fast-paced environment. Responsibilities include quoting and negotiating rates, managing shipments, and leveraging TMS/CRM tools. This role offers uncapped commissions and a comprehensive benefits package, along with opportunities for growth and impact in the industry.

Qualifications

• Proven ability to sell brokerage services and execute freight.
• Experience building and managing a customer book.
• Strong understanding of market pricing, capacity, and carrier relationships.
• Experience building and managing a customer book
• Confident communicator with strong negotiation skills
• Comfortable in a fast-paced, performance-driven environment

Responsibilities

• Prospecting and onboarding new customers.
• Quoting freight, negotiating rates, and securing capacity.
• Managing shipments from booking through delivery.
• Acting as the primary point of contact for customers and carriers.
• Collaborating with internal teams to ensure high service levels.
• Leveraging TMS/CRM tools to manage accounts, lanes, and performance
• Collaborating with internal teams to ensure high service levels and customer retention

Skills

Direct freight brokerage experience

Sales and negotiation skills

Customer relationship management

Market pricing knowledge

Fast-paced environment adaptability

Account management

Tools

TMS/CRM tools

CRM software

Job description

Are you a true cradle-to-grave freight broker who thrives on owning the full lifecycle of your book of business? If you enjoy hunting for new customers, building lasting relationships, and executing freight from quote to delivery, this role is built for you.

We’re looking for an experienced freight brokerage professional who can confidently manage both the sales and operational sides of the business while continuing to grow revenue and customer relationships.

What You’ll Be Doing

• Prospecting and onboarding new customers through cold outreach and relationship-building
• Quoting freight, negotiating rates, and securing capacity
• Managing shipments from booking through delivery, including tracking and issue resolution
• Acting as the primary point of contact for customers and carriers
• Growing and maintaining your own book of business
• Leveraging TMS/CRM tools to manage accounts, lanes, and performance
• Collaborating with internal teams to ensure high service levels and customer retention

What We’re Looking For

• Direct freight brokerage experience required (cradle-to-grave)
• Proven ability to sell brokerage services and execute freight
• Strong understanding of market pricing, capacity, and carrier relationships
• Experience building and managing a customer book
• Confident communicator with strong negotiation skills
• Comfortable in a fast-paced, performance-driven environment

What You Get

• Uncapped commission
• Full benefits package (medical, dental, vision)
• Strong operational and leadership support
• Clear path for growth and advancement
• The opportunity to make a real impact and own your success

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales, Business Development, and Customer Service
• Industries: Transportation, Logistics, Supply Chain and Storage
• Referrals increase your chances of interviewing at Confidential by 2x