Senior Manager, Enterprise Customer Success (Remote)

Samsara; United States; Remote; USD 126,000 - 169,000; Full time

Benefits offered by this job

Flexible working

Remote model

Professional development stipend

Comprehensive health and parentalleave

Job summary

Samsara is seeking a senior leader for Select Customer Success to manage a team of CSMs serving enterprise customers. You will drive long-term customer success strategies, mentor CSMs, and maintain executive-level engagement to ensure business value realization.

This role is remote for US residents with travel up to 25% for customer engagements, and requires a strong background in Enterprise SaaS and strategic stakeholder management.

Qualifications

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management, including talent recruitment/retention.
• Experience with $1M+ ACV customers and Enterprise SaaS.
• Willingness to travel within the United States (up to 25%).
• Structured value delivery with measurable business outcomes.

Responsibilities

• Ensure ongoing success and value realization for Samsara's enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team.
• Identify and grow the next generation of CSMs at Samsara.
• Keep executives informed and advocate for needed changes.
• Lead from the front and hire, develop, and lead an inclusive high-performing team.

Skills

Customer Success

Account management

Leadership

Executive stakeholder management

Travel readiness

Education

Bachelor's degree

Tools

Gainsight

Job description

Samsara is seeking a senior leader for Select Customer Success to manage a team of CSMs serving enterprise customers. You will drive long-term customer success strategies, mentor CSMs, and maintain executive-level engagement to ensure business value realization.

This role is remote for US residents with travel up to 25% for customer engagements, and requires a strong background in Enterprise SaaS and strategic stakeholder management.