Remote Senior Manager, Enterprise Customer Success

Samsara; Indianapolis (IN); Remote; USD 150,000 - 210,000; Full time

Job summary

Samsara is seeking a Senior Manager in Select Customer Success to lead a team of customer success managers serving enterprise customers. You will define long-term strategies, drive value realization, and partner across Sales, Product, Engineering, and Finance to ensure successful outcomes and renewals.

You will also recruit, coach, and retain top talent, travel as needed within the US, and balance a growth mindset with a focus on customer outcomes in a fast-paced, remote-friendly environment.

Qualifications

• 8+ years in Customer Success, account management, or consulting
• 3+ years in management positions, including recruiting and retaining top talent
• Experience with $1M+ ACV customers
• Experience with Enterprise SaaS
• Ability to travel within the United States for customer meetings and events (up to 25%)
• Experience in structured value delivery to achieve measurable business outcomes
• Executive stakeholder management and communications with C-suite visibility
• Proven ability to build trust with diverse stakeholders
• Strategic consulting experience

Responsibilities

• Ensure ongoing success and value realization for Samsara’s enterprise customers
• Define and execute long-term strategies for the Select Customer Success team
• Hire, develop, and lead an inclusive, engaged, and high-performing team
• Keep executives informed of progress and advocate for change when needed
• Travel as needed to meet customer needs and events
• Collaborate with Sales, Product, Engineering, and Finance to align on goals

Skills

Customer Success

Account management

Enterprise SaaS

Executive communication

Team leadership

Travel readiness

Stakeholder management

Hiring & recruiting

Education

Bachelor's degree

Tools

Gainsight

CRM

Job description

Samsara is seeking a Senior Manager in Select Customer Success to lead a team of customer success managers serving enterprise customers. You will define long-term strategies, drive value realization, and partner across Sales, Product, Engineering, and Finance to ensure successful outcomes and renewals.

You will also recruit, coach, and retain top talent, travel as needed within the US, and balance a growth mindset with a focus on customer outcomes in a fast-paced, remote-friendly environment.