Senior Elevator Field Operations Manager

Otis Elevator Co.; Farmington (CT); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

401(k) match

Comprehensive medical/dental/vision

Paid vacation and holidays

Life insurance and disability

Tuition reimbursement

Job summary

Otis Elevator Co. is hiring a senior field operations leader in Chicago, IL to drive performance, oversee installation projects, and mentor a team of technicians across a large territory. You will ensure compliance with SIP, CPM17, and safety standards while directing bids and field tests.

The role requires 5+ years in elevator industry or equivalent leadership, strong communication, and the ability to manage multiple projects in a dynamic, highly technical environment. Travel 75–85% is expected.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred.
• Leadership experience required.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills.
• Knowledge and strict enforcement of company EH&S policy and processes.
• Management experience a plus.

Responsibilities

• Drive Performance to Estimate in the branch offices.
• Ensure adherence to Sales Installation Process (SIP).
• Ensure branches are in compliance with CPM17 and GS110 policies.
• Drive NE QOP callback rate.
• Provide on-going training, development, and leadership to the new equipment operations team.
• Provide technical direction to field operations staff and participate in large bids.
• Responsible for the quality of all new installations in designated territory.
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products.
• Report and present on recommendations for all product designs and performance requirements.
• Monitor field tests as well as first inspection and data reports.
• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance.
• Proactively aid the region in regard to the malfunctioning of equipment.
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe.
• Drive a safety culture throughout territory through communication, discipline, recognition and train.
• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s

Skills

Leadership

Project management

Communication skills

Team leadership

Time management

Safety compliance

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Otis Elevator Co. is hiring a senior field operations leader in Chicago, IL to drive performance, oversee installation projects, and mentor a team of technicians across a large territory. You will ensure compliance with SIP, CPM17, and safety standards while directing bids and field tests.

The role requires 5+ years in elevator industry or equivalent leadership, strong communication, and the ability to manage multiple projects in a dynamic, highly technical environment. Travel 75–85% is expected.