Senior Manager, Customer Success & Growth

Bzpp; United States; On-site; USD 145,000 - 190,000; Full time

Job summary

Samsung Ads in the United States is seeking a Manager, Customer Success to lead a team of Customer Success Managers and drive revenue through excellent client service and strategic account management.

The role combines hands-on leadership with scalable program development, focusing on campaign performance, renewals, and upselling opportunities while partnering with Sales, Product, and Marketing to deliver client value across digital and programmatic advertising platforms.

Qualifications

• 8+ years in Advertising Sales or Account Management.
• Experience leading teams and client services to drive results.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Manage a team of CSMs delivering advertiser services.
• Handle campaign escalations and resolutions.
• Collaborate cross-functionally with Sales, Product, and Marketing.
• Maintain training resources and onboarding with CSM Leaders.
• Participate in hiring for Samsung Ads roles.
• Coordinate with Sales for seamless account support and post-sale activity.
• Provide insights and reports from campaign data to drive renewals.

Skills

Leadership

Account management

Campaign management

Client services

Tools

CRM software

Excel

Job description

Samsung Ads in the United States is seeking a Manager, Customer Success to lead a team of Customer Success Managers and drive revenue through excellent client service and strategic account management.

The role combines hands-on leadership with scalable program development, focusing on campaign performance, renewals, and upselling opportunities while partnering with Sales, Product, and Marketing to deliver client value across digital and programmatic advertising platforms.