Customer Success Manager – Ads & Campaign Growth

Samsung Electronics; Los Angeles (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

Samsung Ads, the advertising monetization arm of Samsung Electronics, is growing its Customer Success team in Los Angeles. The Customer Success Manager will partner with Sales on key accounts, deliver end-to-end support, and help drive quarterly revenue through strategic, data-driven campaigns.

Based in LA, you will collaborate with cross-functional teams across product and operations, lead kickoff meetings, and provide actionable insights to optimize campaigns and renewals while expanding

Qualifications

• 5+ years in Advertising Sales/account management.
• Proven upselling, cross-selling, and relationship-building.
• Strong attention to detail, multitasking, organized.
• Experience presenting to clients in meetings.
• Deep understanding of digital advertising and programmatic.

Responsibilities

• Align with Sales to provide seamless account support, including RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Drive incremental revenue through proactive upsell strategies, campaign performance analytics, and consultative selling.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate requirements to internal teams; build and scale AI-powered advertising campaigns to predict performance and optimize for client goals.
• Maintain strong knowledge of Samsung Ads platform to drive upsell opportunities and serve as go-to resource.

Skills

Account management

Upselling & cross-selling

Client relationship management

Digital advertising knowledge

Attention to detail & multitasking

Education

Bachelor's degree

Job description

Samsung Ads, the advertising monetization arm of Samsung Electronics, is growing its Customer Success team in Los Angeles. The Customer Success Manager will partner with Sales on key accounts, deliver end-to-end support, and help drive quarterly revenue through strategic, data-driven campaigns.

Based in LA, you will collaborate with cross-functional teams across product and operations, lead kickoff meetings, and provide actionable insights to optimize campaigns and renewals while expanding