Customer Success Manager

Samsung Electronics America; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Assistance

Paid Time Off

Employee Purchase Program

Wellness incentives

Job summary

Samsung Electronics America is seeking a Customer Success Manager based in New York to support the Sales team and drive direct impact on quarterly revenue. You will partner with Sellers on key accounts, ensuring seamless end-to-end campaign support, and a focus on positive renewal outcomes.

Responsibilities include leading kickoff meetings, coordinating timelines, delivering campaign insights, and educating clients on Samsung Ads offerings.

Qualifications

• 5+ years in an organization supporting Advertising Sales within Account Management
• Ability to meet core deliverables in a fast-paced environment
• Attention to detail and strong organizational skills
• Experience presenting in meetings with clients
• Deep understanding of the digital advertising space and programmatic landscape

Responsibilities

• Align with Sales to provide seamless account support, including RFP responses, media planning, post-sale kickoff, and campaign insights/reports.
• Serve as lead client contact, ensuring exceptional service and timely troubleshooting.
• Lead campaign kickoff meetings, manage launch timelines, and communicate updates, troubleshooting, optimization recommendations and final reviews.
• Coordinate with product and operations teams on upcoming campaigns, requirements, and KPI guidance.
• Maintain knowledge of Samsung Ads platform to support upsell opportunities and client education.
• Develop best practices from campaign performance and provide recommendations to drive renewals.
• Collaborate with Marketing for client-specific ideation and solutions.
• Educate and onboard new clients on best practices and areas for improvement.
• Understand the financial picture and contribute to Samsung Ads' growth.

Skills

Account management

Client communication

Programmatic advertising

Advertising industry knowledge

Detail-oriented

Education

Bachelor's degree

Job description

Position Summary

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution. Samsung's unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.

Role and Responsibilities

The Opportunity We're growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the "go-to" resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client's objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards Samsung Ads' annual sales growth.

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast paced environment
• Attention to detail, ability to multitask and strong organizational skills required
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor's degree required

Compensation and Benefits

Compensation for this role for a candidate based in New York is expected to be between $110,000 and $135,000, but may be higher or lower in other regions due to geographic differentials in the labor market. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

• Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

Equal Opportunity and Diversity

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world's leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at https://news.samsung.com/global/.