New York Customer Success Manager — Ad Tech & TV Campaigns

Samsung Electronics

New York (NY)

On-site

USD 110,000 - 135,000

Full time

10 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Employee discounts

Tuition assistance

Paid time off

Student loan program

Wellness program

Job summary

Samsung Ads, the advertising monetization arm of Samsung Electronics, seeks a Customer Success Manager in New York to support the Sales team and drive revenue growth. You will manage key accounts, deliver campaign performance insights, and guide renewals with a strong knowledge of the digital ad landscape.

The role requires 5+ years in advertising sales or account management, with proven upsell skills and excellent client communication.

Qualifications

5+ years in ad sales or account management.
Proven upsell and cross-sell experience with existing clients.
Strong client relationship management and communication.
Familiarity with digital and programmatic advertising.

Responsibilities

Align with Sales to provide seamless account support, including RFPs and reports.
Drive incremental revenue through upsell strategies and analytics.
Lead campaign kickoff, manage timelines, and optimize performance.
Communicate campaign requirements and KPI guidance to internal teams.
Build knowledge of Samsung Ads platform to upsell opportunities.
Provide best practices and recommendations to drive renewals.
Collaborate with Marketing for client-focused ideation and solutions.
Educate and onboard new clients on best practices.