Ad Tech Customer Success Manager (NY)

Samsung Electronics America; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Assistance

Paid Time Off

Employee Purchase Program

Wellness incentives

Job summary

Samsung Electronics America is seeking a Customer Success Manager based in New York to support the Sales team and drive direct impact on quarterly revenue. You will partner with Sellers on key accounts, ensuring seamless end-to-end campaign support, and a focus on positive renewal outcomes.

Responsibilities include leading kickoff meetings, coordinating timelines, delivering campaign insights, and educating clients on Samsung Ads offerings.

Qualifications

• 5+ years in an organization supporting Advertising Sales within Account Management
• Ability to meet core deliverables in a fast-paced environment
• Attention to detail and strong organizational skills
• Experience presenting in meetings with clients
• Deep understanding of the digital advertising space and programmatic landscape

Responsibilities

• Align with Sales to provide seamless account support, including RFP responses, media planning, post-sale kickoff, and campaign insights/reports.
• Serve as lead client contact, ensuring exceptional service and timely troubleshooting.
• Lead campaign kickoff meetings, manage launch timelines, and communicate updates, troubleshooting, optimization recommendations and final reviews.
• Coordinate with product and operations teams on upcoming campaigns, requirements, and KPI guidance.
• Maintain knowledge of Samsung Ads platform to support upsell opportunities and client education.
• Develop best practices from campaign performance and provide recommendations to drive renewals.
• Collaborate with Marketing for client-specific ideation and solutions.
• Educate and onboard new clients on best practices and areas for improvement.
• Understand the financial picture and contribute to Samsung Ads' growth.

Skills

Account management

Client communication

Programmatic advertising

Advertising industry knowledge

Detail-oriented

Education

Bachelor's degree

Job description

Samsung Electronics America is seeking a Customer Success Manager based in New York to support the Sales team and drive direct impact on quarterly revenue. You will partner with Sellers on key accounts, ensuring seamless end-to-end campaign support, and a focus on positive renewal outcomes.

Responsibilities include leading kickoff meetings, coordinating timelines, delivering campaign insights, and educating clients on Samsung Ads offerings.