LA-Based CSM: TV Ad Tech & Cross‑Device Growth

Samsung Electronics America; Los Angeles (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan

Employee Purchase Program

Job summary

Samsung Electronics America's Samsung Ads team is seeking a Customer Success Manager in Los Angeles to partner with the Sales organization, drive campaign performance, and ensure successful renewals. This role emphasizes cross-functional collaboration with product, operations, and marketing to deliver seamless client support and strategic upsell opportunities.

The Customer Success Manager will guide clients through campaign setup, optimization, and reporting while maintaining deep knowledge of

Qualifications

• 5+ years in advertising sales with Account Management.
• Proven upselling and cross-selling track record.
• Strong client communication and presentation skills.

Responsibilities

• Align with Sales to deliver seamless account support.
• Develop upsell strategies and analyze campaign performance.
• Lead kick-off meetings and manage timelines.
• Coordinate with product/ops on campaigns.
• Build knowledge of Samsung Ads to drive upsell.
• Share best practices and recommend renewals.
• Collaborate with Marketing on client solutions.
• Educate and onboard new clients.
• Assess financial impact and growth.

Skills

Account management

Upselling

Relationship building

Advertising sales

Digital advertising

Education

Bachelor's degree

Job description

Samsung Electronics America's Samsung Ads team is seeking a Customer Success Manager in Los Angeles to partner with the Sales organization, drive campaign performance, and ensure successful renewals. This role emphasizes cross-functional collaboration with product, operations, and marketing to deliver seamless client support and strategic upsell opportunities.

The Customer Success Manager will guide clients through campaign setup, optimization, and reporting while maintaining deep knowledge of