Senior Customer Success Manager - Digital Ads Campaign

Samsung Electronics America; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Samsung Ads is seeking a Customer Success Manager to support the Mobile Ad Sales team in New York. You will partner with Sellers to deliver end‑to‑end account support, manage campaign insights, and help drive renewal revenue while ensuring top‑notch client service.

You will lead campaigns, coordinate with internal product and operations teams, and contribute to upsell opportunities. A strong digital ads background and client‑facing experience are essential for success.

Qualifications

• Experience supporting the Advertising Sales function in Account Management.
• Proven ability to deliver campaigns and renewal targets.
• Strong knowledge of digital and programmatic advertising.

Responsibilities

• Align with Sales to provide seamless account support (RFP responses, media planning, post‑sale kick‑off, campaign insights and reports).
• Serve as lead contact for day‑to‑day client communication and troubleshooting.
• Lead campaign kick‑offs, manage launch timelines, communicate updates and optimization recommendations.
• Inform internal teams across product and operations about upcoming campaigns and KPIs.
• Maintain knowledge of Samsung Ads platform and drive upsell opportunities.
• Provide best practices and learnings from campaign performance to drive renewals.
• Collaborate with Marketing for client-focused ideation and solutions.
• Educate and onboard new clients, address areas for improvement.
• Understand the larger financial picture to support NA C&S growth.

Skills

Advertising Sales experience

Account management

Deadlines oriented

Client-facing

Digital advertising knowledge

Education

Bachelor's degree

Job description

Samsung Ads is seeking a Customer Success Manager to support the Mobile Ad Sales team in New York. You will partner with Sellers to deliver end‑to‑end account support, manage campaign insights, and help drive renewal revenue while ensuring top‑notch client service.

You will lead campaigns, coordinate with internal product and operations teams, and contribute to upsell opportunities. A strong digital ads background and client‑facing experience are essential for success.