Senior Manager, Commercial Systems & AI Roadmap

Juul Labs; San Francisco (CA); On-site; USD 131,000 - 164,000; Full time

Benefits offered by this job

Equity and performance bonuses

Cell phone subsidy

Commuter benefits

Excellent medical, dental and vision

401(k) plan with company matching

Biannual discretionary performance Bon

Job summary

Juul Labs is seeking a Senior Manager, Commercial Capabilities to lead CRM administration, platform optimization, and tool development for the US Commercial team. You will manage a small team, coordinate with IT and vendors, and drive cross-functional delivery of technology improvements.

The role emphasizes Salesforce governance, integration with ERP/analytics, and the development of an AI-enabled roadmap to enhance field sales effectiveness and commercial outcomes.

Qualifications

• Senior Manager-level stakeholder management with Directors/VPs.
• Salesforce certification strongly preferred.
• Ability to manage concurrent technology projects on time and budget.
• Strong verbal, written, and presentation skills with attention to detail.
• Comfort navigating ambiguity in a fast-moving environment.

Responsibilities

• Support the Commercial Systems roadmap for CRM and other tech.
• Partner with Commercial Strategy and Sales leadership to translate needs into tech solutions.
• Lead build vs. buy evaluations and summarize trade-offs for leadership.
• Own release management, documentation, and end-user training.
• Develop AI roadmap and pilot high-value use cases for Commercial.

Skills

Sales operations

Revenue operations

Management consulting

Technology leadership

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or Business

MBA or advanced degree (plus)

Tools

Salesforce

ERP (SAP/Oracle/NetSuite)

BI/analytics tools

API design & integration

Job description

Juul Labs is seeking a Senior Manager, Commercial Capabilities to lead CRM administration, platform optimization, and tool development for the US Commercial team. You will manage a small team, coordinate with IT and vendors, and drive cross-functional delivery of technology improvements.

The role emphasizes Salesforce governance, integration with ERP/analytics, and the development of an AI-enabled roadmap to enhance field sales effectiveness and commercial outcomes.