Senior Manager, App Dev & Support — Reliable, Scalable

Upstream Rehabilitation

United States

Remote

USD 140,000 - 210,000

Full time

14 days+

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Job summary

Upstream Rehabilitation is seeking a Senior Manager of Application Development & Support to lead a team delivering software solutions powering our business. You will mentor engineers, set priorities, and drive an engineering culture focused on reliability, security, and scalable growth.

You’ll partner with business leaders to translate needs into a technology roadmap, oversee CI/CD and release management, and steer production improvements across enterprise applications and analytics

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
10+ years delivering and supporting enterprise business applications.
4+ years leading software development and application support teams.
Strong experience with Microsoft technologies including .NET, C#, Azure, and Azure Service Bus.
Experience leading applications through the complete Software Development Life Cycle.
Experience with Power BI and modern data platforms such as Databricks.
Strong understanding of DevOps, CI/CD, testing, release management, and change management.
Experience improving production reliability through monitoring, observability, incident management, and root cause analysis.

Responsibilities

Build, mentor, and develop a high-performing team of software developers and application support engineers.
Establish team priorities, remove obstacles, and create an environment where engineers can do their best work.
Coach team members through career development, performance management, and technical growth.
Foster a culture of accountability, collaboration, continuous learning, and engineering excellence.
Partner with business and operational leaders to understand needs and translate them into a clear technology roadmap.
Prioritize competing initiatives across new development, system integrations, enhancements, and production support.
Lead delivery of software solutions through every phase of the Software Development Life Cycle (SDLC).
Promote best practices for design, testing, code reviews, CI/CD, release management, and documentation.
Own the health and reliability of business-critical applications.
Lead incident response, root cause analysis, and continuous improvement efforts.
Establish support processes including triage, escalation, change management, and on-call procedures.
Drive measurable improvements in application stability and service performance.
Oversee development using the Microsoft technology stack, including .NET, C#, Azure, and Azure Service Bus.
Collaborate with Enterprise Architecture to deliver scalable, secure, and resilient solutions.
Ensure engineering standards and architectural governance are consistently followed.
Oversee reporting and analytics solutions using Power BI and Databricks/Azure.
Ensure reporting platforms and data pipelines are accurate, reliable, and well governed.
Evaluate emerging technologies including AI, automation, and new Azure capabilities.
Lead proof-of-concepts and pilot programs that solve real business challenges.
Introduce new technologies with appropriate security, compliance, and operational governance.