Senior Manager, Enterprise App Development & Support

Upstream Rehabilitation

Dallas (TX)

On-site

USD 140,000 - 200,000

Full time

11 hours ago

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Job summary

Upstream Rehabilitation seeks a Senior Manager of Application Development & Support to lead a team responsible for designing, developing, integrating, and supporting software solutions powering the business. You will balance innovation with operational excellence, guiding engineers, delivering new capabilities, and ensuring production systems remain secure and scalable.

You will partner with business leaders and oversee a team of software developers and application support engineers to

Qualifications

10+ years of experience delivering and supporting enterprise business applications.
4+ years leading software development and application support teams.
Strong experience with Microsoft technologies including .NET, C#, Azure, and Azure Service Bus.
Experience leading applications through the complete Software Development Life Cycle.
Experience with Power BI and modern data platforms such as Databricks.
Strong understanding of DevOps, CI/CD, testing, release management, and change management.
Experience improving production reliability through monitoring, observability, incident management, and root cause analysis.
Knowledge of Site Reliability Engineering (SRE) concepts including SLIs, SLOs, telemetry, logging, tracing, and alerting.
Ability to collaborate with architects, technical teams, and business leaders to deliver scalable solutions.
Excellent communication, leadership, and stakeholder management skills.

Responsibilities

Lead & Inspire: Build, mentor, and develop a high-performing team of software developers and application support engineers.
Establish team priorities, remove obstacles, and create an environment where engineers can do their best work.
Coach team members through career development, performance management, and technical growth.
Foster a culture of accountability, collaboration, continuous learning, and engineering excellence.
Drive Software Delivery: Partner with business and operational leaders to understand needs and translate them into a technology roadmap.
Prioritize competing initiatives across new development, system integrations, enhancements, and production support.
Lead delivery of software solutions through the SDLC.
Promote best practices for design, testing, code reviews, CI/CD, release management, and documentation.
Ensure Reliable Applications: Own health and reliability of business-critical apps.
Lead incident response, root cause analysis, and continuous improvement efforts.
Establish support processes including triage, escalation, change management, and on-call procedures.
Drive measurable improvements in application stability and service performance.
Build Modern Technology Solutions: Oversee development using the Microsoft stack (.NET/C#/Azure).
Collaborate with Enterprise Architecture to deliver scalable, secure solutions.
Ensure engineering standards and governance are followed.
Enable Data-Driven Decisions: Oversee reporting and analytics solutions using Power BI and Databricks.
Ensure reporting platforms and data pipelines are accurate and well-governed.
Drive Innovation Responsibly: Evaluate AI, automation, and new Azure capabilities; lead POCs and pilots.
Introduce new technologies with security and governance.