Senior App Support Engineer — Lead Incidents & Reliability

Regional Finance (Regional Management Corp.); Greer (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Regional Management Corp. is seeking a Senior Application Support Engineer to lead L2/L3 incident resolution, improve operational dashboards, and mentor a team of engineers across cross-functional areas.

You'll drive problem management, automate repetitive tasks, and ensure service reliability in a dynamic production environment. The role emphasizes collaboration with development, infrastructure, and security teams, with a focus on availability and incident communication.

Qualifications

• Bachelor’s degree in CS/IS/engineering or equivalent experience.
• 5+ years supporting enterprise or production apps with advanced L2/L3 troubleshooting.
• Experience leading incident resolution and root-cause analysis.
• Familiar with ITSM processes (Incidents, Problems, Changes...).
• Strong knowledge of .NET, C#, and Visual Basic for code review.
• Advanced MS SQL Server skills and query optimization.
• Experience with integrations, APIs, scheduled jobs, and multi-tier apps.
• Proficient in monitoring, logging, and diagnostics tools.
• Knowledge of Git and Bitbucket for version control.
• Ability to document tech processes, runbooks, and summaries.
• Excellent written/spoken communication with technical and business teams.
• Proven mentoring and leadership in technical projects.
• Familiar with Microsoft 365 apps (Outlook/Word/Excel).
• Must pass drug screen and pre-employment screenings.

Responsibilities

• Serve as senior escalation point for complex Level 2/3 incidents; own resolution end-to-end.
• Assess impact, set priorities, coordinate resources, and communicate during major incidents.
• Lead problem management with trend analysis and permanent corrective actions.
• Coach Level One teams in troubleshooting, escalation, and customer service.
• Collaborate with development, infrastructure, databases, networks, security, and vendors.
• Act as SME for applications including architecture, data flows, and risks.
• Monitor health, availability, capacity, logs, and performance; improve alerts and dashboards.
• Own scheduled runbooks, support procedures, and recovery documentation.
• Plan releases, config changes, patches, and deployments with validation.
• Ensure compliance with Release, Incident, Problem, Change, and Configuration processes.
• Review designs and deployment plans for reliability and operability.
• Develop scripts and automation to improve diagnosis and recovery.
• Support testing, defect triage, and production-readiness reviews.
• Provide guidance to projects for smooth production transitions.
• Participate in on-call rotation and after-hours incident response.
• Lead knowledge-sharing and post-incident reviews; mentor juniors.

Skills

Microsoft .NET

C#

SQL Server

Incident management

Mentoring

Communication

Git/Bitbucket

DevOps basics

CI/CD

Cloud basics

Education

Bachelor’s degree in Computer Science or related field

Graduate degree (preferred)

Tools

Git

Bitbucket

Microsoft SQL Server

Microsoft 365 (Outlook/Word/Excel)

Job description

Regional Management Corp. is seeking a Senior Application Support Engineer to lead L2/L3 incident resolution, improve operational dashboards, and mentor a team of engineers across cross-functional areas.

You'll drive problem management, automate repetitive tasks, and ensure service reliability in a dynamic production environment. The role emphasizes collaboration with development, infrastructure, and security teams, with a focus on availability and incident communication.