Senior Mail & Print Operations Leader (Hybrid)

State Compensation Insurance Fund; Fresno (CA); Hybrid; USD 94,000 - 117,000; Full time

Job summary

State Compensation Insurance Fund is seeking a Senior Mail Operations Manager in Fresno, blending leadership with operations for Centralized, Local Print, and Regional Mail. The role drives second-level supervision across a hybrid workforce, ensuring safety, quality, and timely mail processing in alignment with corporate goals.

The position requires developing frontline leaders, managing performance, and coordinating with cross-functional teams to deliver reliable service and continuous

Qualifications

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.

Responsibilities

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
• Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations.

Skills

Leadership

Hybrid work readiness

Customer service

Communication

Problem solving

Time management

Safety compliance

Team development

Staff coaching

Attendance management

Job description

State Compensation Insurance Fund is seeking a Senior Mail Operations Manager in Fresno, blending leadership with operations for Centralized, Local Print, and Regional Mail. The role drives second-level supervision across a hybrid workforce, ensuring safety, quality, and timely mail processing in alignment with corporate goals.

The position requires developing frontline leaders, managing performance, and coordinating with cross-functional teams to deliver reliable service and continuous