Print & Mail Operations Lead — Multi-Shift

Conduent; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Retirement plan

Paid time off

Employee discounts

Job summary

Conduent in Erlanger, KY is seeking an experienced Print Operations Manager to lead high-volume transactional print, mail, and insert operations across three shifts. This role ensures production performance, quality standards, client service commitments, and financial objectives in a fast-paced, SLA-driven environment.

You will manage supervisors and teams, drive continuous improvement, oversee schedules, capacity planning, staffing, and vendor relationships to maximize uptime.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of leadership experience in Print or Mail Operations, Manufacturing Operations or relevant fields.
• Preferred leadership experience in Commercial Printing, Transactional Print, Mail Operations, Document Services, Manufacturing or Fulfillment operations.
• Experience managing supervisors and production personnel in a multi-shift environment.
• Proven success leading SLA-driven operations.
• Experience with workforce planning, production scheduling, and operational metrics.
• Strong leadership, coaching, and employee development skills.
• Excellent problem-solving, communication, and organizational skills.
• Ability to work effectively in a fast-paced production environment.

Responsibilities

• Lead print, inserting, and mail production operations across multiple shifts.
• Ensure all SLAs, quality standards, and production commitments are achieved.
• Oversee daily production schedules, workflow, capacity planning, and staffing requirements.
• Serve as primary escalation point for production, quality, equipment, and delivery issues.
• Manage operational performance to meet productivity, quality, service, and cost targets.
• Lead, coach, and develop Supervisors, Team Leads, and Operations staff.
• Foster accountability, engagement, safety, and operational excellence.
• Conduct performance reviews and development planning.
• Support succession planning and talent development initiatives.
• Provide leadership coverage and operational support as needed.

Skills

Leadership

Shift management

SLA management

Print/ Mail operations

Operational excellence

Team development

Education

Bachelor's degree

Tools

Lean Manufacturing

Six Sigma

Manufacturing software

Job description

Conduent in Erlanger, KY is seeking an experienced Print Operations Manager to lead high-volume transactional print, mail, and insert operations across three shifts. This role ensures production performance, quality standards, client service commitments, and financial objectives in a fast-paced, SLA-driven environment.

You will manage supervisors and teams, drive continuous improvement, oversee schedules, capacity planning, staffing, and vendor relationships to maximize uptime.