Senior Mail Operations Manager

State Compensation Insurance Fund; Fresno (CA); Hybrid; USD 94,000 - 117,000; Full time

Job summary

State Compensation Insurance Fund is seeking a Senior Mail Operations Manager in Fresno, blending leadership with operations for Centralized, Local Print, and Regional Mail. The role drives second-level supervision across a hybrid workforce, ensuring safety, quality, and timely mail processing in alignment with corporate goals.

The position requires developing frontline leaders, managing performance, and coordinating with cross-functional teams to deliver reliable service and continuous

Qualifications

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.

Responsibilities

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
• Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations.

Skills

Leadership

Hybrid work readiness

Customer service

Communication

Problem solving

Time management

Safety compliance

Team development

Staff coaching

Attendance management

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Position Details

Job Code #: JC-529252

Position #(s): 402-452-4801-XXX

Working Title: Senior Mail Operations Manager

Classification: SUPERVISOR II

$7,872.00 - $9,781.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Fresno County

Telework: Hybrid

Job Type: Permanent, Full Time

Facility: Talent Acquisition/Staffing

Department Information: State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values. We exist to provide fairly priced workers’ compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.

Department Website: http://www.statefundca.com

Job Description And Duties

Calling all present and future leaders! Are you ready to take the next step in your leadership journey? Do you thrive in fast-moving operational environments and enjoy developing others to reach their potential? If so, Mail & Print Services has an exciting opportunity for you.

This position is a hybrid position and will require in office presence three (3) days a week.

State Compensation Insurance Fund’s Mail & Print Services Program is recruiting for a Supervisor II (Sup II) in Fresno — a second-level leadership role responsible for guiding Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, the CARE Print Admin Console, and Electronic Delivery of Mail. This position ensures consistent, high-quality operations aligned with corporate procedures and State Fund’s enterprise goals.

About The Role:

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
• Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations, including the CARE Print Admin Console and Electronic Delivery of Mail.

Required Skills And Leadership Capabilities:

• Model State Fund’s Leadership Competencies.
• Work onsite as needed (hybrid).
• Establish and maintain effective working relationships and uphold principles of integrity in the workplace.
• Provide excellent customer service, including in high-pressure situations.
• Follow State Fund’s Equal Employment Opportunity guidelines.
• Maintain a safe working environment.
• Defend State Fund against fraudulent activities.
• Maintain regular and predictable attendance and/or communication availability during working hours.
• Take ownership of each customer contact to address needs and support State Fund objectives.
• Communicate professionally and effectively, verbally and in writing.
• Review, analyze, and prioritize incoming work.
• Work both independently and as part of a team.
• Demonstrate excellent organizational and time management skills to meet strict deadlines.

You will find additional information about the job in the Duty Statement.