SUPERVISOR II

State of California; California (MO); Hybrid; USD 88,000 - 109,000; Full time

Job summary

State Fund is seeking a Senior Mail Operations Manager in Fresno, CA. This role leads Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, ensuring high-quality service and adherence to governance standards.

The position is hybrid, requiring in-office presence three days a week, with responsibility for developing frontline leaders, coordinating urgent operational projects, and maintaining safety and compliance across all mail operations.

Qualifications

• Experience leading leaders, administrative/clerical staff, or technical staff.
• Experience in Mail Operations, Claims and/or Claims Processing, or managing business operations.
• Experience supporting or coordinating multiple high-priority operational projects.

Responsibilities

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals.

Skills

Leadership

Coaching

Communication

Time management

Customer service

Safety

Job description

Job Posting:Senior Mail Operations Manager

State Compensation Insurance Fund

JC-529252 -

JC-529252 - Senior Mail Operations Manager
SUPERVISOR II

$7,872.00 - $9,781.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/3/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Calling all present and future leaders! Are you ready to take the next step in your leadership journey? Do you thrive in fast-moving operational environments and enjoy developing others to reach their potential? If so, Mail & Print Services has an exciting opportunity for you.
This position is a hybrid position and will require in office presence three (3) days a week.

State Compensation Insurance Fund’s Mail & Print Services Program is recruiting for a Supervisor II (Sup II) in Fresno — a second-level leadership role responsible for guiding Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, the CARE Print Admin Console, and Electronic Delivery of Mail. This position ensures consistent, high-quality operations aligned with corporate procedures and State Fund’s enterprise goals.
About the role:

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
• Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations, including the CARE Print Admin Console and Electronic Delivery of Mail.

Required Skills and Leadership Capabilities:

• Work onsite as needed (hybrid).
• Establish and maintain effective working relationships and uphold principles of integrity in the workplace.
• Provide excellent customer service, including in high-pressure situations.
• Follow State Fund’s Equal Employment Opportunity guidelines.
• Maintain a safe working environment.
• Maintain regular and predictable attendance and/or communication availability during working hours.
• Take ownership of each customer contact to address needs and support State Fund objectives.
• Communicate professionally and effectively, verbally and in writing.
• Review, analyze, and prioritize incoming work.
• Work both independently and as part of a team.
• Demonstrate excellent organizational and time management skills to meet strict deadlines.

You will find additional information about the job in the Duty Statement.

Working Conditions

The successful candidate must reside in California upon appointment.

S elected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISOR II

SUPERVISOR II $7,872.00 - $9,781.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Talent Acquisition/Staffing

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. ?We recognize and reward high performance yet value a healthy work/life balance.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/3/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

• Experience leading leaders, administrative/clerical staff, or technical staff.
• Experience in Mail Operations, Claims and/or Claims Processing, or managing business operations.
• Experience supporting or coordinating multiple high-priority operational projects.
• Experience with contract management and procurements.
• Experience supervising or leading clerical or technical staff.
• Experience working with confidential and sensitive information.
• Flexibility, willingness, and ability to provide guidance and training in a changing environment.
• Excellent organizational, written, and oral communication skills.
• Experience interpreting policies and procedures.
• Ability to coach, develop, and provide feedback on performance.

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Leadership Training

https://www.statefundca.com//Home/StaticIndexid=https://content.statefundca.com//careers/Index.asp

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.statefundca.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated .

Acknowledgement

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

By applying to this position, you are also acknowledging that you have received the following information:

• California State benefits
• Duty statement/Job Description
• Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.