Hybrid Group Manager, Mail Operations & Process Excellence

FedEx Group; Tysons (VA); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

FedEx Office is seeking a Group Manager, Mail Operations to lead on-site mailrooms across multiple locations. You will mentor Mail Services Managers, drive process adherence, and use data-driven methods to improve performance, safety, and service resilience.

This role requires hands-on leadership and strong collaboration with HR, Security, Finance and Tech teams. This hybrid position is located in Tysons or Richmond, VA; relocation assistance is available and candidates must live within 50 miles

Qualifications

• Bachelor’s Degree in Logistics, Business Management, or equivalent professional experience.

Responsibilities

• Directly manage and mentor on-site Mail Services Managers, enhancing leadership, problem-solving, and conflict resolution capabilities.
• Establish regular site visits and virtual meetings to ensure consistency and alignment across locations.
• Monitor Service Level Agreements (SLAs) including service quality, mail processing, accuracy and response time standards.
• Define and monitor KPIs such as mail volume, processing time, cost-per-piece, and error rates to drive data-driven performance conversations.
• Oversee comprehensive training programs for all staff on SOPs, technology use, and security protocols.
• Prepare and deliver regular performance reports to leadership and clients, using data to highlight achievements against SLAs and identify areas for improvement.
• Provide hands-on operational support at site locations, including training, coaching, knowledge assessments, and customer service coverage.
• Maintain a high caliber and inclusive workforce, founded on safety, integrity and People-Service-Profits.

Skills

Strong leadership

Data-driven mindset

Cross-functional collaboration

Attention to detail

Travel ability

Communication skills

Education

Bachelor’s Degree in Logistics, Business Management, or equivalent

Tools

Mailroom software

Barcode scanning tech

Google products

Microsoft Office

Job description

FedEx Office is seeking a Group Manager, Mail Operations to lead on-site mailrooms across multiple locations. You will mentor Mail Services Managers, drive process adherence, and use data-driven methods to improve performance, safety, and service resilience.

This role requires hands-on leadership and strong collaboration with HR, Security, Finance and Tech teams. This hybrid position is located in Tysons or Richmond, VA; relocation assistance is available and candidates must live within 50 miles