Senior MacOS Support Engineer - Remote IT Operations

JobCubby; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

86Borders seeks a Senior Support Engineer to manage remote MacOS end-user support and IT workflows. You will work under the Director of IT and alongside another Senior Engineer to establish efficient support processes across the organization.

The role requires strong communication, 5+ years in IT, plus hands-on experience with MacOS, Linux, and cloud services. You will monitor devices, coordinate hardware/software deployments, and ensure compliant, reliable IT operations.

Qualifications

• 5+ years of experience in Information Technology; support, administration, and development.

Responsibilities

• Manage administration of user licenses and accounts in Google Workspaces (Gmail and Drive), Office 365, Slack, Jira, Confluence, VPN, OneLogin, and 1Password.
• Monitor MacOS laptops for proper operation and working conditions.
• Evaluate MacOS laptops software and hardware upgrades and coordinate rollouts for remote end users.
• Set up and distribute MacOS laptops to new and existing employees.
• Manage laptop, cell phone, and application inventories.
• Maintain Apple-centric Mobile Device Management solution. Mosyle experience is a plus.
• Provide IT support and application training to end users.
• Triage and troubleshoot end user application issues.
• Assist with new software and hardware vendor and product evaluation.

Skills

IT experience

Command-line (Linux/macOS)

Networking protocols

Communication

Self-motivated

Education

Bachelor's degree in IT/CIS/CS

Tools

OneLogin

Mosyle

Google Workspace

Office 365

Jira

Confluence

VPN

1Password

Job description

86Borders seeks a Senior Support Engineer to manage remote MacOS end-user support and IT workflows. You will work under the Director of IT and alongside another Senior Engineer to establish efficient support processes across the organization.

The role requires strong communication, 5+ years in IT, plus hands-on experience with MacOS, Linux, and cloud services. You will monitor devices, coordinate hardware/software deployments, and ensure compliant, reliable IT operations.