Senior MSP Engineer: Mac/Windows, Automation & Ops Lead

Energy Jobline ZR; San Francisco (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Performance-based bonus

PTO

Medical coverage

Vision and dental available

401(k) with employer match

Company-paid travel

Job summary

Fogdog IT, a San Francisco Bay Area MSP, seeks a Senior Technical Operations Engineer to own complex problems from start to finish. You will lead technical projects, oversee escalations, and help improve our core platforms like Kaseya and HaloPSA.

Work is flexible, with most duties performed remotely; periodic in-person presence may be required. We value independence, judgment, and clear communication with clients and team members.

Qualifications

• 5+ years of progressive MSP or IT services experience with demonstrated Tier 3-level technical depth.
• Strong working knowledge of both Apple/Mac and Windows environments
• Experience with MDM platforms such as Addigy, Jamf, or Intune; meaningful Apple device-management experience is strongly
• Working knowledge with RMMs such as Kaseya VSA, NinjaOne, or Addigy
• Experience with PSA platforms such as HaloPSA, Autotask, ConnectWise, or comparable systems
• Experience with Microsoft 365, Google Workspace, networking, and access management, endpoint security, and modern cloud environments
• Experience independently resolving complex technical issues and taking technical projects through completion
• Strong troubleshooting instincts and the ability to research unfamiliar problems, exercise good judgment, and know when escalation is appropriate
• Detail oriented documentation drafting and review capabilities
• Strong Client-facing and internal communication skills with both Senior and Junior employees
• Experience mentoring or providing technical guidance to other engineers; technical‑lead experience is a plus, but people‑management experience is not required

Responsibilities

• Own complex escalations across Mac, Windows, networking, security, and cloud environments, involving the Director of Technical Operations when appropriate
• Own technical projects from planning through implementation, client communication, documentation, and handoff
• Serve as a secondary technical owner of core platforms including Kaseya, HaloPSA, Addigy, security tooling, and related systems
• Contribute to our ongoing PSA platform migration and the process and workflow standardization work surrounding it
• Build and maintain useful technical documentation, standards, and runbooks in Hudu so important knowledge is shared rather than concentrated
• Identify opportunities for automation, standardization, and operational improvement, including thoughtful use of AI where it can improve efficiency without compromising security or technical judgment
• Mentor junior engineers and contribute to technical QA and service-delivery improvement
• Communicate directly with clients during projects, escalations, and other complex technical situations
• Participate as needed for after-hours or weekend work for projects, maintenance windows, or significant client needs

Skills

Apple/Mac expertise

Windows expertise

Escalation handling

Project ownership

Client-facing communication

Tools

Kaseya VSA

HaloPSA

Addigy

Jamf

Intune

Job description

Fogdog IT, a San Francisco Bay Area MSP, seeks a Senior Technical Operations Engineer to own complex problems from start to finish. You will lead technical projects, oversee escalations, and help improve our core platforms like Kaseya and HaloPSA.

Work is flexible, with most duties performed remotely; periodic in-person presence may be required. We value independence, judgment, and clear communication with clients and team members.