Remote IT Support Specialist – Service Desk

StrongMind, Inc.; Chandler (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Voluntary benefits

Unlimited PTO for exempt roles

Holiday week off at Christmas

Well-being programs and flexible work

On-site gym and wellness resources

Job summary

StrongMind, Inc. is seeking a Staff IT Support specialist to help maintain secure end-user environments, assist staff with IT issues, and contribute to onboarding and documentation. You’ll work with Windows, Mac, and ChromeOS devices, use scripting for automation, and follow SOPs to ensure stable operations across the organization.

The role emphasizes collaboration, problem solving, and continual learning in a remote-first culture that supports flexible work arrangements and professional growth.

Qualifications

• 1+ years of experience in a Help Desk position or relevant experience.
• Certifications such as CompTIA A+, Network+, or Security+ are a strong plus.
• Experience with Windows, Mac, and ChromeOS.
• Experience with network technologies (TCP/IP, DNS, DHCP).
• Hands-on experience troubleshooting hardware issues.

Responsibilities

• Provide in-person and remote technical guidance and support for staff.
• Manage creation, activation, and deactivation of staff user accounts.
• Configure and image computer systems.
• Set up technology for onboarding new employees.
• Troubleshoot and propose improvements to system performance and reliability.
• Follow installation and configuration procedures, standards, and SOPs.

Skills

Customer service

Communication

Team collaboration

Problem solving

AI tools experience

Microsoft Office

Troubleshooting

Follow SOPs

PowerShell

Python

Bash

Windows 10/11

Windows Update Services

Imaging and deployment

Network technologies

Tools

Imaging and deployment tools

Job description

StrongMind, Inc. is seeking a Staff IT Support specialist to help maintain secure end-user environments, assist staff with IT issues, and contribute to onboarding and documentation. You’ll work with Windows, Mac, and ChromeOS devices, use scripting for automation, and follow SOPs to ensure stable operations across the organization.

The role emphasizes collaboration, problem solving, and continual learning in a remote-first culture that supports flexible work arrangements and professional growth.