Senior MacOS Support Engineer — IT Ops & On-Call

86Borders, LLC.; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

86Borders is seeking a Senior Support Engineer to provide expert MacOS and end-user support across remote environments. You will work with the IT Director and another senior engineer to establish and maintain IT support processes and workflows for a growing organization.

Ideal candidates have extensive IT experience, strong communication, and hands-on expertise with SaaS/PaaS/IaaS tools, MDM, and security hygiene. The role includes on-call responsibilities and collaboration with vendors.

Qualifications

• Undergraduate degree in IT, CIS, computer science or similar field.
• 5+ years in information technology; support, admin and development.
• 3+ years with command-line tools in Linux or macOS.
• Strong understanding of HTTPS, SMS, SMTP, SIP, TCP/IP, SCP.
• Excellent oral communication, customer service and attention to detail.
• Self-motivated with minimal supervision.
• Experience with HIPAA/HITRUST and AWS; OneLogin is a plus.

Responsibilities

• End User and Workstation Support: manage licenses and accounts in Google Workspace, Office 365, Slack, Jira/Confluence, VPN, OneLogin, and 1Password.
• Monitor MacOS laptops for proper operation and working conditions.
• Coordinate rollouts for remote end users' MacOS hardware and software upgrades.
• Set up and distribute MacOS laptops to new and existing employees.
• Manage inventories of laptops, cell phones, and applications.
• Maintain Apple-centric MDM solution; Mosyle experience is a plus.
• Provide IT support and application training to end users; troubleshoot issues.
• Assist vendor/product evaluation for new software and hardware.

Skills

IT experience

Command-line tools

Networking protocols

Communication

Self-motivation

AWS

OneLogin

HIPAA/HITRUST exposure

Education

Undergraduate IT/CIS/CS degree

Job description

86Borders is seeking a Senior Support Engineer to provide expert MacOS and end-user support across remote environments. You will work with the IT Director and another senior engineer to establish and maintain IT support processes and workflows for a growing organization.

Ideal candidates have extensive IT experience, strong communication, and hands-on expertise with SaaS/PaaS/IaaS tools, MDM, and security hygiene. The role includes on-call responsibilities and collaboration with vendors.