Senior Luxury Store Lead – Bal Harbour

Dolce & Gabbana S.r.l.; Miami (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Dolce & Gabbana Bal Harbour Shops is seeking a permanent Assistant Store Manager to lead a luxury team in Miami. You will ensure superb client satisfaction, support Client Advisors to drive sales, and uphold company standards in a fast-paced boutique environment.

You will own client data analytics for North America, implement strategic initiatives, supervise daily goals, train staff, and manage back-of-house operations and store manuals. A results-driven, proactive leader is essential.

Qualifications

• 3+ years luxury retail management experience.
• Rich experience and knowledge in luxury.
• Responsibility & Ownership.
• Team Oriented.
• Proactive attitude and excellent communicator.

Responsibilities

• Own all client data and analytics for North America.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Monitor sales floor and zone coverage to drive sales and maintain customer focus.
• Supervise and follow-up daily goals and tasks of Client Advisors, Cashiers & Support Staff.
• Training and development of Client Advisors, Cashiers & Support Staff.
• Working knowledge of all back of house.
• Ensure that all store manuals are current such as Operations, P&P, Product Knowledge, Corporate & Store Phone Books, Marketing & Editorial.
• Ensure that all logs are current such as Alterations, Transfers, outside repairs, Consignments, Safe Log.
• Ensures P&P of all Sales Audit tasks & requirements.
• Identify future opportunities and risks.
• Manage implementation & execution of all company initiatives within the store.
• Responsibility for assisting in management of sales, shrink, controllable expenses including payroll.
• Visual presentation, including planning, implementation/execution, adjustments and feedback on strategies.
• Compliance with Policies and Procedures in Store including dress guidelines.
• Assist Store Manager in the recruiting, retention, supervision, training and development of store personnel.

Skills

Luxury retail management

Experience in luxury

Ownership mindset

Team oriented

Proactive communicator

Job description

Dolce & Gabbana Bal Harbour Shops is seeking a permanent Assistant Store Manager to lead a luxury team in Miami. You will ensure superb client satisfaction, support Client Advisors to drive sales, and uphold company standards in a fast-paced boutique environment.

You will own client data analytics for North America, implement strategic initiatives, supervise daily goals, train staff, and manage back-of-house operations and store manuals. A results-driven, proactive leader is essential.