Luxury Store Director - Elevate Client Experience

Brobston Group; Bal Harbour Village (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Ferragamo is seeking a Store Director for its Bal Harbour location. You will lead the client experience with deep knowledge of luxury client desires, needs, and expectations.

Empower your team with autonomy, storytelling, and a strong focus on relationships and CRM initiatives to elevate service standards and sales. You will recruit, coach, and develop a high-performing team, ensuring Ferragamo standards across Selling Ceremony, Visual guidelines, and grooming, while fostering a positive,

Qualifications

• Proficient English language skills; knowledge of a second language preferred.
• Previous retail/customer facing experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Responsibilities

• Inclusive Leadership: Lead, nurture, and connect with the team; foster growth and inclusion.
• Collaboration: Build relationships with advisors and inspire a cohesive, energetic environment.
• Ownership: Conduct regular reviews, share store vision, and drive results with accountability.
• Customer Centricity: Design store strategy to deliver a hand-crafted client experience; coach the team to create magical moments.
• Agility: Maintain momentum toward long-term goals while refining performance standards.

Skills

Proficient English

Second language

Job description

Ferragamo is seeking a Store Director for its Bal Harbour location. You will lead the client experience with deep knowledge of luxury client desires, needs, and expectations.

Empower your team with autonomy, storytelling, and a strong focus on relationships and CRM initiatives to elevate service standards and sales. You will recruit, coach, and develop a high-performing team, ensuring Ferragamo standards across Selling Ceremony, Visual guidelines, and grooming, while fostering a positive,