Head of Luxury Store Experience

Ferragamo Usa Inc; Bal Harbour Village (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Ferragamo Usa Inc in Bal Harbour, FL is seeking a Store Director to lead luxury client experience with deep understanding of affluent client needs, and to inspire and coach a team to deliver exceptional service and story-telling that reflects the Ferragamo brand.

The role requires ownership of store performance, adherence to Selling Ceremony, Visual Guidelines, Grooming standards, and CRM initiatives to cultivate lasting client relationships and loyalty in a fast-moving luxury retail environment.

Qualifications

• Proficient English language skills; knowledge of a second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to multi-task while being attentive to customers and remaining flexible to business needs.

Responsibilities

• Lead and nurture the store team, fostering growth and inclusion.
• Own and communicate the store vision, ensuring alignment with Ferragamo standards.
• Drive sales performance and customer experience through best-in-class service.
• Develop client relationships via CRM initiatives and personalized service.

Skills

English language

Interpersonal skills

Multitasking

Customer service

Job description

Ferragamo Usa Inc in Bal Harbour, FL is seeking a Store Director to lead luxury client experience with deep understanding of affluent client needs, and to inspire and coach a team to deliver exceptional service and story-telling that reflects the Ferragamo brand.

The role requires ownership of store performance, adherence to Selling Ceremony, Visual Guidelines, Grooming standards, and CRM initiatives to cultivate lasting client relationships and loyalty in a fast-moving luxury retail environment.