Senior Luxury Sales Support Associate

Tapestry, Inc.; Grand Rapids (MI); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experience and strong customer service standards. This Sales Support Associate role focuses on warm client interactions, accurate POS handling, and maintaining an organized, high-energy sales floor.

You will assist customers, process transactions, and support stockflow from receipt to sale, while upholding brand standards and store procedures.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Communication skills

Customer service

Retail experience

English proficiency

Tools

Cash register systems

iPad / laptop

Mobile POS

Internet

Job description

Coach is a global fashion house known for luxury retail experience and strong customer service standards. This Sales Support Associate role focuses on warm client interactions, accurate POS handling, and maintaining an organized, high-energy sales floor.

You will assist customers, process transactions, and support stockflow from receipt to sale, while upholding brand standards and store procedures.