Senior Luxury Sales Support Associate

Coach; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house based in New York with a century of craftsmanship and a commitment to exceptional service. We are seeking a Sales Support Associate to welcome clients, assist on the sales floor, and keep the store organized and inviting.

You will operate the POS, process shipments, replenish stock, and partner with the team to deliver a seamless shopping experience while upholding loss prevention standards and brand integrity.

Qualifications

• Experience in luxury retail or high-end service environments.
• Strong awareness of fashion trends and market competition.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trends

Customer service

Cashier systems

Cash handling

Mobile POS

iPad usage

Job description

Coach is a global fashion house based in New York with a century of craftsmanship and a commitment to exceptional service. We are seeking a Sales Support Associate to welcome clients, assist on the sales floor, and keep the store organized and inviting.

You will operate the POS, process shipments, replenish stock, and partner with the team to deliver a seamless shopping experience while upholding loss prevention standards and brand integrity.