Senior Luxury Sales Associate — Clienteling & VIP Service

Tapestry (Coach/Kate Spade); Williamsburg (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and support daily store operations. You will meet personal and store sales goals while representing the brand with professionalism.

The role blends luxury retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue. Flexibility to work nights, weekends, and peak seasons is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation; comfort with iPad and mobile POS.
• Read price/release sheets.
• Ability to lift 25 lbs regularly.
• Strong English proficiency.
• Luxury retail background; social media savvy; live-stream shopping or video demos preferred.
• Clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Fashion trends knowledge

POS operation

iPad/Mobile POS

Walkie-talkie use

Read price sheets

Lift 25 lb

English proficiency

Luxury retail

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Fast-paced environment

Tools

POS system

iPad

Laptop

Mobile POS

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and support daily store operations. You will meet personal and store sales goals while representing the brand with professionalism.

The role blends luxury retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue. Flexibility to work nights, weekends, and peak seasons is required.