Luxury Sales Associate — Clienteling & Style Expert

Tapestry; Byron Township (MI); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to join our luxury team. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations with professionalism.

This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty. You will build lasting client relationships, use mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Strong English proficiency.
• Experience with POS operation and handheld devices (iPad/laptop).

Responsibilities

• Represent Coach as a brand ambassador adhering to standards.
• Build lasting client relationships through styling and product knowledge.
• Drive sales through cross‑selling and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers and follow up to close sales.
• Maintain a clean, organized floor and assist with inventory and daily operations.
• Process transactions efficiently (purchases, returns, exchanges, pickups).
• Support inventory movements and stock replenishment.
• Foster collaboration and participate in brand initiatives and training.

Skills

Sales experience

Customer service

English proficiency

Education

Education and experience considered

Tools

POS systems

Mobile POS

iPad/laptop

Job description

Coach is seeking a Sales Associate to join our luxury team. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations with professionalism.

This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty. You will build lasting client relationships, use mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.