Senior Luxury Client Advisor

FERRAGAMO; Leesburg (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Salvatore Ferragamo in Leesburg, VA is seeking a Senior Client Advisor to deliver exceptional, personalized service. You will cultivate and nurture client relationships through CRM initiatives and expert styling, creating hand-crafted experiences that build loyalty and drive sales.

Lead on the selling floor, collaborate with peers, maintain stock, and promote cross-selling. You will engage clients with storytelling and brand knowledge, and contribute to a positive, team-focused work environment.

Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style.
• Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master of storytelling and the art of asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.

Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices
• Actively creates a positive work environment through teamwork andcollaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room
• Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
• Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
• Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear.
• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
• Takes an aggregate approach to identify and recommend merchandise across all channels.

Skills

Client empathy

Storytelling

Brand knowledge

Communication

Inventory systems

Tools

CRM software

Job description

Salvatore Ferragamo in Leesburg, VA is seeking a Senior Client Advisor to deliver exceptional, personalized service. You will cultivate and nurture client relationships through CRM initiatives and expert styling, creating hand-crafted experiences that build loyalty and drive sales.

Lead on the selling floor, collaborate with peers, maintain stock, and promote cross-selling. You will engage clients with storytelling and brand knowledge, and contribute to a positive, team-focused work environment.