Senior Luxury Client Experience Lead

Brobston Group; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Gucci seeks a Senior Client Advisor in Miami to lead Client Advisors, drive sales, and uphold Gucci standards. You will train staff, manage merchandise and store operations while embodying the Gucci brand and values.

The role requires a dynamic leader with relationship-building skills and a passion for fashion. You will promote customer experiences, greet and assist clients, and aim to exceed shopping needs.

Qualifications

• Experience in sales management within retail or luxury retail or service sectors.
• Proven ability to enhance customer experiences and loyalty.
• Strong communication and organizational capabilities.

Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to drive performance.
• Partner with management to coach in real time and achieve product goals.
• Oversee onboarding and training for new Client Advisors with brand standards.
• Support store operations and merchandise management in daily activities.

Skills

Sales leadership

Customer service

Communication skills

Organizational skills

Brand ambassador

Networking

Flexibility

Leadership

Education

Bachelor’s Degree in a related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Gucci seeks a Senior Client Advisor in Miami to lead Client Advisors, drive sales, and uphold Gucci standards. You will train staff, manage merchandise and store operations while embodying the Gucci brand and values.

The role requires a dynamic leader with relationship-building skills and a passion for fashion. You will promote customer experiences, greet and assist clients, and aim to exceed shopping needs.