Luxury Client Experience Leader

Brobston Group; Boston (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Gucci is seeking a Senior Client Advisor in Boston to support the Store Director and Team Manager in driving sales, training, and store operations. You will lead Client Advisors, model exceptional client service, and represent Gucci as an ambassador in the community.

The role emphasizes relationship building, coaching, and a strong product knowledge background to exceed KPI goals and promote Gucci values across the marketplace.

Qualifications

• Experience in sales management in retail or luxury services.
• Bachelor’s degree preferred.
• Proven ability to drive customer loyalty and hit KPIs.

Responsibilities

• Supervise Client Advisors to achieve sales and service goals.
• Coach and train team, deliver real-time feedback.
• Assist Store Director and Team Manager in daily operations.
• Maintain branded onboarding and product knowledge.

Skills

Relationship building

Leadership

Sales management

Client service excellence

Communication

Training and coaching

Education

Bachelor’s Degree in a related field

Tools

MS Office

Job description

Gucci is seeking a Senior Client Advisor in Boston to support the Store Director and Team Manager in driving sales, training, and store operations. You will lead Client Advisors, model exceptional client service, and represent Gucci as an ambassador in the community.

The role emphasizes relationship building, coaching, and a strong product knowledge background to exceed KPI goals and promote Gucci values across the marketplace.