Senior Luxury Client Experience Lead

Brobston Group; Naples (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Gucci in Naples, FL seeks a Senior Client Advisor to be the brand ambassador, achieving sales objectives by deepening client connections through best-in-class service, elevated experiences, and strong relationships. The role supports management and store functions to contribute to store leadership growth.

You will engage clients, deliver personalized experiences, and drive repeat business while leveraging knowledge of Gucci products and lifestyle insights.

Qualifications

• 4+ years of luxury fashion sales experience and excellent track record.
• Passion for relationship building and people engagement.
• Ethics, professionalism, integrity, and ability to inspire trust.

Responsibilities

• Engage clients to deliver best-in-class service in-store or remotely.
• Provide a personalized, client-centric experience to foster loyalty and repeat business.
• Build rapport by understanding client needs and offering tailored recommendations.
• Recruit new clients and elevate existing ones to top segmentation tiers.
• Utilize in-store tech to ensure smooth, relevant client experiences.
• Collect client data to customize services and insights on local lifestyle trends.
• Drive sales by applying cross- and upselling techniques while maintaining a One-Gucci-Client mindset.

Skills

Luxury fashion sales

Client relationships

Communication skills

Team leadership potential

Retail flexibility

Job description

Gucci in Naples, FL seeks a Senior Client Advisor to be the brand ambassador, achieving sales objectives by deepening client connections through best-in-class service, elevated experiences, and strong relationships. The role supports management and store functions to contribute to store leadership growth.

You will engage clients, deliver personalized experiences, and drive repeat business while leveraging knowledge of Gucci products and lifestyle insights.