Senior Luxury Client Advisor — Personal Styling & CRM Lead

Ferragamo Usa Inc; Dallas (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

Ferragamo USA Inc. in Dallas-North Park is seeking a Senior Client Advisor who delivers exceptional service, builds loyal client relationships, and mentors teammates to uphold luxury standards.

You will create handcrafted shopping experiences, use CRM to nurture clients, and drive sales through cross-selling and styling expertise. This full-time role requires flexibility and a passion for fashion.

Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style.
• Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master of storytelling and the art of asking engaging questions.
• Proficient English language skills; knowledge of second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.

Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices.
• Actively creates a positive work environment through teamwork and collaboration.
• Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
• Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Skills

Customer service

Retail sales

Luxury retail

English proficiency

Team player

Tools

Inventory software

Job description

Ferragamo USA Inc. in Dallas-North Park is seeking a Senior Client Advisor who delivers exceptional service, builds loyal client relationships, and mentors teammates to uphold luxury standards.

You will create handcrafted shopping experiences, use CRM to nurture clients, and drive sales through cross-selling and styling expertise. This full-time role requires flexibility and a passion for fashion.