Luxury Client Advisor - Houston Store & CRM Expert

Brobston Group; Houston (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

Ferragamo USA Inc. in Houston is seeking a Senior Client Advisor to provide exceptional customer service and craft an elevated client experience. You will develop and nurture meaningful relationships with luxury clients, drive sales, and mentor teammates to uphold brand standards.

The role requires expertise in storytelling, strong English communication, and the ability to capture client data for CRM initiatives. A flexible schedule and cross-channel engagement are expected.

Qualifications

• Luxury retail customer service experience preferred.
• Strong storytelling and clienteling abilities.
• Proficient English; second language preferred.

Responsibilities

• Lead on the selling floor to drive sales goals and model leadership.
• Collaborate with peers to achieve results and share best practices.
• Deliver a personalized client experience and nurture long-term relationships.
• Promote cross-selling to increase units per transaction.
• Capture client data in CRM and maintain relationships.

Skills

Customer service

Storytelling

Interpersonal skills

Communication skills

Attention to detail

Team player

Multi-tasking

Tools

Inventory software

Job description

Ferragamo USA Inc. in Houston is seeking a Senior Client Advisor to provide exceptional customer service and craft an elevated client experience. You will develop and nurture meaningful relationships with luxury clients, drive sales, and mentor teammates to uphold brand standards.

The role requires expertise in storytelling, strong English communication, and the ability to capture client data for CRM initiatives. A flexible schedule and cross-channel engagement are expected.