Luxury Client Advisor - Crafting Bespoke Experiences

FERRAGAMO; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ferragamo USA Inc. in Houston is seeking a Senior Client Advisor to deliver world‑class service and craft hand‑crafted experiences for luxury clients on the selling floor.

You will lead with client-centric engagement, use storytelling to understand needs, and maintain inventory knowledge while collaborating with the team to achieve sales goals. The position requires strong English communication and a klient-focused mindset.

Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style.
• Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master of storytelling and the art of asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.

Responsibilities

• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices
• Actively creates a positive work environment through teamwork andcollaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room

Skills

Customer service

Leadership on floor

CRM knowledge

Storytelling

Communication skills

Tools

CRM database

Inventory software

Job description

Ferragamo USA Inc. in Houston is seeking a Senior Client Advisor to deliver world‑class service and craft hand‑crafted experiences for luxury clients on the selling floor.

You will lead with client-centric engagement, use storytelling to understand needs, and maintain inventory knowledge while collaborating with the team to achieve sales goals. The position requires strong English communication and a klient-focused mindset.