Senior Luxury Auto Service Manager — Guest Experience Leader

Swickard Auto Group; Anchorage (AK); Híbrido; USD 135 000 - 165 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Medical, dental, and vision insurance

Life insurance

Paid time off

Mercedes-Benz manufacturer training

Career growth

Employee vehicle purchase discounts

Company culture

Resumo da oferta

Swickard Auto Group’s Mercedes-Benz of Anchorage is seeking a seasoned Service Manager to lead a high-performing team and elevate guest experiences in a premier luxury market. You will drive KPI performance, manage daily operations, and collaborate with fixed ops and sales leadership to maximize profitability.

Your role requires strong warranty knowledge, financial acumen, and a proven track record in luxury automotive service management. Relocation support and comprehensive benefits are offered.

Qualificações

• Minimum 5+ years of automotive service management experience in a franchised dealership.
• Proven track record of hitting and exceeding service department KPIs.
• Experience with warranty processes and manufacturer compliance.

Responsabilidades

• Lead and develop a high-performing service team — advisors, technicians, and support staff.
• Drive service department performance across CSI, absorption, ELR, and technician productivity.
• Build a guest-first service culture aligning with brand standards.
• Oversee daily service operations — workflow, capacity, scheduling, throughput.
• Partner with fixed ops director, parts manager, and sales leadership to drive profitability.
• Recruit, train, and retain top service talent.
• Monitor warranty compliance and control chargebacks.
• Resolve escalated guest concerns with professionalism and care.
• Analyze financial reports and implement operational improvements.

Conhecimentos

Service management

KPIs

Leadership

Warranty knowledge

Financial acumen

Ferramentas

Reynolds & Reynolds

CDK

Descrição da oferta de emprego

Swickard Auto Group’s Mercedes-Benz of Anchorage is seeking a seasoned Service Manager to lead a high-performing team and elevate guest experiences in a premier luxury market. You will drive KPI performance, manage daily operations, and collaborate with fixed ops and sales leadership to maximize profitability.

Your role requires strong warranty knowledge, financial acumen, and a proven track record in luxury automotive service management. Relocation support and comprehensive benefits are offered.