Luxury Service Advisor — High-Earning Guest Experience

Swickard Auto Group; Wilsonville (OR); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

OTE 40k-100k+

Manufacturer training

Medical, dental, and vision insurance

Life insurance

Paid time off

Employee vehicle discounts

Job summary

Swickard Auto Group is seeking a guest-first Service Advisor for our Best of the Best Mercedes-Benz flagship store in Wilsonville, OR. The role emphasizes clear communication, honest recommendations, and building a long-term advisory book with returning luxury guests.

You’ll translate complex repair findings into confident guest explanations, produce precise estimates, and coordinate with technicians to keep service moving smoothly—all while upholding Mercedes-Benz standards.

Qualifications

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred
• Mercedes-Benz or luxury European brand service advisor experience is a strong plus
• Clear, composed communicator for high-expectation guests
• Highly organized with attention to detail, accurate estimates & timelines
• Self-motivated with a drive to build a long-term book of returning luxury guests
• Valid driver's license with clean driving record

Responsibilities

• Serve as the primary point of contact for guests throughout the service process—from write-up through vehicle return
• Translate technical repair findings into clear, confident guest communication that earns authorization
• Build precise estimates & commit to realistic timelines
• Coordinate with technicians and parts to keep workflows moving
• Identify and present additional service recommendations to protect safety and performance
• Deliver a Mercedes-Benz-standard guest experience to keep owners returning to this store
• Maintain accurate records in the DMS and uphold documentation/compliance

Skills

Guest-facing experience

Excellent communication

Highly organized

Tools

DMS experience

Job description

Swickard Auto Group is seeking a guest-first Service Advisor for our Best of the Best Mercedes-Benz flagship store in Wilsonville, OR. The role emphasizes clear communication, honest recommendations, and building a long-term advisory book with returning luxury guests.

You’ll translate complex repair findings into confident guest explanations, produce precise estimates, and coordinate with technicians to keep service moving smoothly—all while upholding Mercedes-Benz standards.