Luxury Service Advisor: High-Earning Guest Experience

Mercedes--benz-Grou; Wilsonville (OR); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

OTE compensation

Manufacturer training

Health insurance

Life insurance

Paid time off

Career path

Employee vehicle discounts

Job summary

Swickard Auto Group in Wilsonville, OR, is seeking a Service Advisor for the Mercedes-Benz flagship store. You will serve as the primary guest liaison from write-up to vehicle return, translating repair findings into clear guidance and earning authorization through honest recommendations.

We value strong communication, precision in estimates, and a disciplined, long-term approach to building a returning luxury guest base.

Qualifications

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply
• Mercedes-Benz or luxury European brand service advisor experience a strong plus -- familiarity with the platform and the ownership community accelerates effectiveness from day one
• Clear, composed communicator -- Mercedes-Benz guests are high-expectation and the advisor who earns their loyalty does so through consistency, preparation, and honest follow-through
• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable at a Best of the Best store
• Self-motivated with a genuine drive to build a long-term book of returning luxury guests
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
• Translate technical repair findings on Mercedes-Benz's sophisticated platform into clear, confident guest communication that earns authorization through honest recommendations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional Mercedes-Benz-standard guest experience that keeps owners returning to this store
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

Skills

Guest-facing experience

Hospitality background

Luxury brand familiarity

Strong communication

Attention to detail

DMS experience

Valid driver's license

Tools

DMS platforms

Job description

Swickard Auto Group in Wilsonville, OR, is seeking a Service Advisor for the Mercedes-Benz flagship store. You will serve as the primary guest liaison from write-up to vehicle return, translating repair findings into clear guidance and earning authorization through honest recommendations.

We value strong communication, precision in estimates, and a disciplined, long-term approach to building a returning luxury guest base.