Luxury Service Drive Lead – Flagship Store Ops

Swickard Auto Group; Wilsonville, Northern (OR, KY); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

$96,000 - $144,000/year

Medical, dental, and vision insurance

Paid time off

Career growth opportunities

Employee discounts

Job summary

Swickard Auto Group is seeking a Service Drive Manager for their flagship Mercedes-Benz store in Wilsonville, OR. This critical role involves supporting service advisors and ensuring smooth shop flow within a high-volume luxury setting.

The ideal candidate has over two years of leadership experience in a service environment, especially within luxury brands. Excellent communication skills and the ability to thrive under pressure are essential for managing day-to-day operations and enhancing the

Qualifications

• 2+ years of service advisor or fixed ops leadership experience required.
• Experience with luxury brands like Mercedes-Benz is a strong plus.
• Strong knowledge of repair order processes from start to finish.

Responsibilities

• Support service advisors with daily operations and challenges.
• Monitor and ensure timely progress of active repair orders.
• Handle guest escalations and resolve issues proactively.
• Ensure accurate processing of all transactions and collected funds.

Skills

Service advisor experience

Operational efficiency

Detail-oriented

Strong communication

High-pressure management

Reynolds & Reynolds

Job description

Swickard Auto Group is seeking a Service Drive Manager for their flagship Mercedes-Benz store in Wilsonville, OR. This critical role involves supporting service advisors and ensuring smooth shop flow within a high-volume luxury setting.

The ideal candidate has over two years of leadership experience in a service environment, especially within luxury brands. Excellent communication skills and the ability to thrive under pressure are essential for managing day-to-day operations and enhancing the