Senior LTL Operations Leader

Estes Express; Elkton (MD); Sur place; USD 100 000 - 140 000; Plein temps

Résumé du poste

Estes Express is seeking an Operations Manager to oversee LTL Service Center operations across multiple shifts in a fast-paced environment. You will lead 450+ employees, coordinate dock planning, scheduling, and safety compliance, and drive on-time freight movement while maintaining strong customer relationships.

Strong leadership, coaching and mentoring skills are required, along with experience in hiring, training and performance management.

Qualifications

• Minimum of 5 years supervisory experience preferred.
• Knowledge of all aspects of an LTL service center preferred.
• Must have good computer skills (AS/400 & MS Office a plus).
• Must be willing to work 50 hours/week average.
• Must be able to work any shift including nights and/or weekends.
• Must be authorized to work in the United States.
• Must pass a pre-employment drug screen and background check.
• Possess excellent verbal, written and listening communication skills.
• Must be able to lift approximately 20 lbs. or more if required by essential functions.

Responsabilités

• Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development.
• Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules.
• Involved in hiring, training and terminations; ensuring paperwork is processed according to proper guidelines.
• Administer and carry out portions of the Service Center Business plan as set forth by the Service Center Manager.
• Manage all Service Center operations in the absence of the Service Center Manager.
• Enforce understanding and compliance with all Company policies and safety rules and government regulations.
• Responsible for meeting all KPI’s assigned.
• Ensure timely pickup and delivery of freight and verify freight for all billing.
• Observe loading of trucks for proper handling and distribution of freight.
• Oversee service center operations to ensure customer satisfaction while minimizing costs.
• Direct investigations into causes of customer complaints and recommend solutions.
• Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight.
• Record all pertinent information on transport of freight including time of departure, delivery, etc.
• Conduct safety interviews and training as needed following incidents.
• Regular attendance is required.
• This is not an all-inclusive list of duties and may include other duties as assigned.

Connaissances

Leadership

Customer Service

People Management

Coaching & Development

Communication Skills

Team Building

Shift Scheduling

Some travel

Formation

Bachelor's degree preferred

High School Diploma or GED

Outils

AS/400

MS Office

Description du poste

Estes Express is seeking an Operations Manager to oversee LTL Service Center operations across multiple shifts in a fast-paced environment. You will lead 450+ employees, coordinate dock planning, scheduling, and safety compliance, and drive on-time freight movement while maintaining strong customer relationships.

Strong leadership, coaching and mentoring skills are required, along with experience in hiring, training and performance management.